• In some domains errors are not just frustrating, they are dangerous. 1:26
  • Examples given:
    • A medical chatbot giving incorrect advice can affect a patient's life. 1:26
    • In finance, incorrect advice can get you in trouble with regulators. 1:26
  • Bottom line: if you are not testing for these failure modes, you are gambling with user safety and, ultimately, with liability. 1:26