Rule zero: own your prompts
- Write your own evaluation prompts — or at minimum, read the prompts of any external tool you use, because the evaluation context lives inside the prompt, not in the name of the metric
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Three concrete tips
- Use binary scoring — stick to simple yes/no questions like "Is this response professional?"; complex scales only work if you can clearly define what each score means ("If you can't score professionalism on a scale of 1 to 10, the LLM won't either")
3:54 - Split complex criteria — don't ask for "good" vs "bad"; "good" usually hides multiple criteria (complete? factually correct? professional?), which are three separate evaluators — you get better results this way
4:17 - Ask for explanations (Chain-of-Thought) — ask the LLM to think step by step before answering; this improves accuracy and helps troubleshooting, e.g. pointing to the specific contradiction it picked up
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